Teamleitung Kundenmanagement (m/w/d)
Core
Leading and operationally steering a customer care team responsible for handling inquiries for both private and corporate clients across all channels.
Role type
Team Lead, Customer Management
Builds
Customer service processes and team performance for a sustainable finance bank
Domain
Banking / Sustainable Finance
Deliverable
client delivery
Required skills
Team leadership, customer communication, regulatory compliance knowledge, operational team management, performance reporting
Preferred skills
Experience in private banking or online banking, knowledge of cooperative banks
Technologies
Multichannel systems
Responsibilities
Provide technical and disciplinary leadership for the customer care team, ensure regulatory compliance through efficient processes, implement company goals at the team level, coordinate task distribution and identify optimization opportunities, create team staffing plans and conduct personnel interviews.
Seniority
Senior, hands-on IC