Solutions Consultant with German and English
Core
Deliver professional support for search engine products and services via phone, email, and chat to maximize user product experience.
Role type
Solutions Consultant (Customer Support)
Builds
Customer support interactions for a major search engine
Domain
Internet / Search Engine
Deliverable
client delivery
Required skills
Fluent German, Fluent English, CRM software proficiency, Ticketing systems, Active listening, Problem-solving, SLA management
Preferred skills
Customer-focused mindset, Ability to explain complex concepts simply, Adaptability, Quick learner
Responsibilities
Engage customers through multiple channels, Resolve customer inquiries within agreed SLAs, Meet performance goals for call handling time and first-call resolution, Collaborate with team members to share best practices, Participate in ongoing training
Seniority
Individual Contributor
