Kundenbetreuer (m/w/d)
Core
Customer service and order management for a pharmaceutical machinery manufacturer, handling international logistics and service coordination.
Role type
Customer Service Representative (Industrial Sales & Operations)
Builds
Custom machinery and systems for the pharmaceutical industry
Domain
Industrial machinery / Pharmaceutical equipment
Deliverable
client delivery
Required skills
Order processing, customer consultation, offer management, cost calculation, maintenance contract creation, parts tracking, international shipping coordination, service technician scheduling
Preferred skills
Technical process understanding, MS Office proficiency
Technologies
MS Office
Responsibilities
Order entry and processing, consulting and supporting new and existing customers, coordinating order and offer management, creating offers and calculations, creating maintenance contracts, parts tracking, international shipping administration, booking visas and flights, planning service technician deployments
Seniority
Entry-level to Mid-level