Sachbearbeiter (m/w/d) Zentrale Steuerung Customer Service
Hybrid
Core
Central coordination and workflow management for the Customer Service team to improve patient care quality.
Role type
Customer Service Operations Coordinator
Builds
Internal workflows and data management for Home Care Services
Domain
Healthcare / Home Care Services
Deliverable
dashboards & analysis
Required skills
CRM systems, MS Office, email management, data entry, process improvement, escalation handling, reporting
Preferred skills
Customer service experience, workflow management experience
Responsibilities
Monitor input channels (email, interfaces), screen and qualify incoming emails/documents for internal routing, collaborate with Customer Service teams, maintain CRM data, identify process improvement opportunities, handle escalations, create reports