Projektleiter im Dialogmarketing / Callcenter (m/w/d)
Core
Leading projects in the dialog marketing and call center industry, balancing client interests with company economics.
Role type
Senior Project Manager (Call Center / Dialog Marketing)
Builds
Operational call center projects and services for clients
Domain
Marketing / Customer Service / Call Center
Required skills
Project management, team leadership, operational process optimization, quality management, data analysis, strategic decision-making, client relationship management
Preferred skills
Experience in call center industry, sales-oriented personality, high empathy, structured work style
Technologies
None stated
Responsibilities
Steer operational processes to optimize between client interests and company economics; Lead and develop team leaders in collaboration with the training department; Ensure successful daily operations and quality management; Create plan figures and perform variance analysis; Evaluate and monitor project statistics; Contribute to continuous process improvement
Seniority
Senior, Management Team Member