Technical Support & Pre-Sales Manager EMEA (m/w/d) – B2B SaaS & Digital Signage
Core
Technical Support & Pre-Sales Manager bridging technology and sales for a global Digital Signage platform, handling complex technical challenges and customer onboarding.
Role type
Mid-level Pre-Sales & Technical Support Manager
Builds
Scalable cloud-based Digital Signage platform and proprietary Mediaplayer hardware/software
Domain
B2B SaaS, Digital Signage, Hardware/Software integration
Required skills
Tier 2 technical support, Pre-sales consulting, Product demonstrations, Customer onboarding, Network troubleshooting, OS management (Windows, Android, Linux), A/V systems knowledge, CRM/Support tools proficiency
Preferred skills
Third language (Spanish, French, Arabic), Deep technical expertise
Technologies
HubSpot, Zendesk, Windows, Android, Linux, Digital Signage platforms
Responsibilities
Analyze and resolve complex technical issues for Mediaplayer hardware and networks, Support sales team with technical questions and conduct product demos, Guide strategic customers through onboarding, Identify and relay customer technical trends to the US product team
Seniority
Mid-level, hands-on IC