Mitarbeiter Kundenservice Spedition / Customer Care Specialist (m/w/d)
On-site
Core
Managing and expanding a fixed customer base in land transport, ensuring smooth shipment processes, and handling claims and billing.
Role type
Customer Care Specialist (Logistics)
Builds
Land transport logistics services for commercial clients
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
Customer relationship management, shipment monitoring, claims processing, billing preparation, debt collection
Preferred skills
Commercial training in logistics, prior experience in logistics environment
Technologies
Spedition systems
Responsibilities
Proactive communication and maintenance of long-term customer relationships, monitoring shipments and deadlines, processing complaints and delivery obstacles, preparing and reviewing invoices, independent accounts receivable management