IT-Prozessmanager (m/w/d) IT-Service-Management (ITIL/COBIT)
Core
Responsible for building and optimizing IT Service Management (ITSM) processes, platforms, and governance within an insurance group.
Role type
IT Process Manager (ITSM/ITIL/COBIT)
Builds
ITSM platforms (Matrix42, Jira) and governance frameworks
Domain
Insurance / IT Service Management
Required skills
ITIL framework expertise, COBIT framework knowledge, process modeling (BPMN), ITSM platform configuration, audit coordination, training facilitation, KPI definition, cross-functional interface management
Preferred skills
SAFe framework experience, DORA standards knowledge, regulated environment experience (banking/insurance), workshop organization
Technologies
Matrix42, Jira, BPMN
Responsibilities
Define and optimize interfaces between IT processes and departments, measure success via KPIs, advise IT management on governance, coordinate internal and external audits, conduct practical training and workshops on IT processes and tools
Seniority
Senior, hands-on IC
