Technical Support Engineer (m/w/d)
Core
Technical support engineer for B2B customers using roXtra quality and process management software, analyzing issues and collaborating with development teams.
Role type
Technical Support Engineer
Builds
roXtra quality and process management software platform
Domain
Enterprise Software / Quality Management
Deliverable
client delivery
Required skills
technical troubleshooting, root cause analysis, Windows environment (10/11, Server, AD, Entra ID), database query basics, log file analysis, clear technical communication
Preferred skills
experience in technical support, English language skills
Technologies
Windows 10/11, Windows Server, Active Directory, Entra ID, databases
Responsibilities
handle technical inquiries from B2B customers, analyze error patterns and develop sustainable solutions, collaborate with development teams to fix bugs and improve processes, use logs and database queries for complex problem analysis, explain technical concepts to users
Seniority
Mid-level, hands-on IC