Kaufmännischer Mitarbeiter Reklamationsmanagement (m/w/d) –in Bochum gesucht
Core
Managing customer and supplier complaints, evaluating defects, and ensuring resolution within deadlines.
Role type
Commercial claims management specialist
Builds
Complaint resolution reports and process documentation
Domain
Manufacturing/Industrial quality management
Deliverable
dashboards & analysis
Required skills
Claims management, defect analysis, stakeholder communication, SAP, MS Office, cost monitoring, root cause analysis
Preferred skills
Technical background, process optimization, quality standards compliance
Responsibilities
Process customer and supplier complaints, evaluate deviations and defects, coordinate solutions with stakeholders, track open claims, create reports, analyze root causes, maintain complaint logs and KPIs, monitor costs, collaborate on process improvements
Seniority
Mid-level, hands-on IC