1st und 2nd Level Support (m/w/d) in Vollzeit
Core
Provide 1st and 2nd level software support and implementation assistance for customers using Sage ERP and E-Commerce solutions.
Role type
1st and 2nd level IT support engineer
Builds
Reliable and professional customer service for Sage software solutions
Domain
ERP / E-Commerce / IT Support
Required skills
SQL, MS Outlook, ERP support, E-Commerce support, Sage experience, problem analysis, documentation, process optimization
Preferred skills
SQL, Sage experience, MS Outlook
Technologies
Sage, SQL, MS Outlook
Responsibilities
Handle support inquiries from analysis to resolution, document support cases and create reports, optimize support processes and tools, assist in software implementation for customers
Seniority
Mid-level, hands-on IC