Sage Intacct Customer Support Senior Associate
Core
Provide technical support and troubleshooting for Sage Intacct software to project customers and end users within a professional services firm.
Role type
Senior IC customer support specialist (ERP/Accounting software)
Builds
Support for end users and project customers using Sage Intacct
Domain
Professional services / Accounting / ERP
Deliverable
client delivery
Required skills
Accounting or finance domain knowledge, ERP system exposure, technical troubleshooting, ticket management, solution testing, escalation management, internal collaboration
Preferred skills
Experience with financial or accounting software, Microsoft Suite proficiency
Responsibilities
Review and assign customer support tickets, diagnose and troubleshoot issues in Sage Intacct, test solutions in demo environments, escalate unresolved issues to management or vendor engineering, follow up on outstanding tickets, delegate complex issues to implementation teams
Seniority
Senior, hands-on IC