Account Manager (m/w/d) Kundenberatung / IT-Solutions
Core
Account Manager providing technical support and customer consultation for a hotel booking and channel management software system.
Role type
Account Manager (Technical Support & Customer Success)
Builds
Customer satisfaction and system utilization for hotel booking and channel management software
Domain
Hospitality / Travel Technology
Deliverable
client delivery
Required skills
Technical troubleshooting, system configuration, customer communication, MS Office, English language proficiency
Preferred skills
Hotel industry background, AI tool usage, webinars/conducting training
Responsibilities
Support customers via mail, phone, and chat; Provide technical consultation on channel management systems and interfaces; Analyze, review, and configure system settings; Resolve customer tickets from initial check to error analysis; Collaborate with internal IT and development teams; Occasionally conduct webinars and on-site training
Seniority
Individual Contributor