Sachbearbeiter Kundenservice (m/w/d) First Level Support
Hybrid
Core
Handling customer inquiries, order processing, and complaints via multiple communication channels to ensure proper order fulfillment.
Role type
First Level Customer Service Agent
Builds
Customer service interactions and order management processes
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Order processing, complaint handling, multi-channel communication, availability and pricing inquiries, payment terms clarification, escalation to second-level support
Preferred skills
Commercial training background, telephone customer contact experience, modern ICT tools proficiency
Responsibilities
Answering customer inquiries professionally, processing orders and delivery questions, handling complaints, clarifying availability and pricing, coordinating with sales teams
Seniority
Entry-level to Mid-level, hands-on IC