Call Center Agent (m/w/d)
Core
Contact point and mediator for individuals and companies with overdue invoices, negotiating payment agreements to ensure services are paid for.
Role type
Call center agent (debt collection)
Builds
Payment agreements and written records of negotiation outcomes within the company's collection system.
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
Negotiation, telephone communication, active listening, conflict resolution, written documentation
Preferred skills
Multilingualism, prior telephone experience
Responsibilities
Contact customers via phone (inbound and outbound), negotiate fair payment solutions, remind customers of outstanding payments and due dates, document negotiation results in the system, answer customer questions.
Seniority
Individual Contributor