1st Level Support (m/w/d)
Hybrid
Core
Handling customer inquiries, troubleshooting, and documentation for IT service requests in the healthcare sector.
Role type
1st Level IT Support Specialist
Builds
IT support services for healthcare clients
Domain
Healthcare IT
Deliverable
client delivery
Required skills
IT vocational training, software affinity, PC proficiency, technical understanding, customer orientation, independent work
Preferred skills
none stated
Technologies
none stated
Responsibilities
Receive and document customer inquiries in a ticketing system, immediately record and resolve issues or provide solutions, escalate pre-qualified requests to 2nd Level Support, monitor and track customer requests, prepare and send service mailings, maintain customer data, document workflows, create update and shift schedules
Seniority
Entry-level