Festanstellung in Vollzeit - Field Service Engineer
On-site
Core
Field Service Engineer providing on-site IT support, troubleshooting, and repair for IT environments.
Role type
Field Service Engineer
Builds
IT service support and hardware repair
Domain
IT Services / Hardware Repair
Required skills
System integration, network technology, Microsoft Windows, ticketing systems, 2nd-level support
Preferred skills
Multifunction device repair, shift work, on-call availability
Responsibilities
Analyze, qualify, and resolve errors in IT environments; Prioritize and handle support requests in a ticketing system; Communicate with customers, 2nd-level support, and service delivery management; Maintain master data and manage manufacturer tickets; Provide on-site support at the customer location in Troisdorf.
Seniority
Mid-level, hands-on IC