Customer Quality Engineer - Kundenqualitätsingenieur (m/w/d)
Core
Central point of contact for customers regarding all quality-related matters, handling complaints reactively and proactively driving prevention and continuous improvement.
Role type
Customer Quality Engineer
Builds
Quality processes, audit programs, and corrective action plans for automotive and truck manufacturing clients.
Domain
Automotive / Truck manufacturing / Metal processing industry
Required skills
Structured problem-solving methods (8D, Ishikawa, 5Why, A3), Audit planning and execution, Root cause analysis, Corrective and preventive action (KVP) management, Documentation management (FMEA, PPAP, APQP), Supplier quality collaboration, Operational quality process support.
Preferred skills
Experience in metal processing industry, Technical understanding.
Technologies
8D, Ishikawa, 5Why, A3, FMEA, PPAP, PPF, APQP, Control Plans, Work Instructions.
Responsibilities
Receive, analyze, and timely process internal and external complaints including status communication and closure; Lead and moderate customer-related quality, process, and product topics in an interdisciplinary team; Create and apply structured problem-solving methods and reports; Plan, conduct, and accompany internal, customer, and product audits; Maintain, review, and develop quality-related documentation and methods; Organize and process returns, defective goods, warranty, and guarantee cases including cost assessment and approval; Initiate, track, and verify effectiveness of corrective and improvement measures; Collaborate with internal departments and supplier quality for root cause analysis and permanent error elimination; Support operational quality processes (e.g., EOL test stands, sampling, limit samples, shop-floor management).
Seniority
Mid-level, hands-on IC