Bürofachkraft (m/w/d)
Core
Office specialist handling customer acquisition, order processing, and support in an e-commerce environment.
Role type
Office specialist (customer support & operations)
Builds
Customer experience, order fulfillment, and support workflows
Domain
E-commerce
Deliverable
product features
Required skills
Communication (verbal & written), empathy, team collaboration, MS Office (Word, Excel, PowerPoint), customer contact experience
Responsibilities
Acquiring and engaging new customers, processing orders from acceptance to fulfillment, providing first-class customer support for orders, payments, returns, and complaints