ClimateTech Junior Customer Success & Operations Assistant (m/f/d)
Core
Central point of contact for participants and instructors, ensuring smooth organizational operations for training courses and providing support throughout the learning journey.
Role type
Junior Customer Success & Operations Assistant
Builds
Online training courses and educational programs for the ClimateTech/EdTech sector
Domain
ClimateTech / EdTech / Sustainability
Deliverable
client delivery
Required skills
Communication, customer support, operations support, process improvement, organization, documentation
Preferred skills
Experience in customer support or operations, interest in sustainability and climate protection
Technologies
PC, email, standard tools
Responsibilities
Answer participant and instructor questions via email, phone, or chat; accompany participants from onboarding to course completion; support course preparation, execution, and follow-up; maintain clean processes (participant lists, access, communication); document requests and feedback in systems; assist in improving and automating existing processes.
Seniority
Junior, early team member
