Customer Success Manager (m/w/d)
Core
Bridge between automotive dealership clients, technology, and the product to ensure project success and smooth software implementation.
Role type
Customer Success Manager (Implementation & Onboarding)
Builds
Customer onboarding, software implementation, and process optimization for automotive dealerships
Domain
Automotive retail / IT Systems Integration
Required skills
IT project management, SQL, Windows environments, network administration, automotive dealership processes, customer training, technical consulting
Preferred skills
Experience with DMS, ERP, or CRM systems, travel to partner dealerships
Responsibilities
Lead new customer projects from planning to rollout, analyze customer processes and support installation/configuration, conduct user training, provide post-rollout support and optimization suggestions, shape internal onboarding and support processes
Seniority
Mid-level, hands-on IC