Disponent technischer Service (m/w/d)
Core
Managing service orders, scheduling technicians, and handling customer communication for industrial dispensing equipment.
Role type
Service Operations Coordinator
Builds
Service dispatch schedules and order management workflows
Domain
Industrial manufacturing / Electronics dispensing
Deliverable
dashboards & analysis
Required skills
Order management, SAP proficiency, Field Service Management tools, Customer service, Reclamation management, Process improvement, Technical or commercial vocational training, Team collaboration
Preferred skills
Experience in industrial service environment, Structured and independent work style
Technologies
SAP, MS Office
Responsibilities
Capture and maintain service offers, Manage orders and track service requests, Schedule technicians in SAP and FSM tools, Handle customer inquiries via phone and email, Manage customer complaints, Archive orders and transfer data to SAP, Participate in continuous process improvements