Support Agent (m/w/d) für WinGuard
Core
Technical support specialist for WinGuard PSIM software, resolving complex integration issues for international partners and OEMs.
Role type
Senior IC technical support engineer (PSIM/Security)
Builds
Stable operation of WinGuard PSIM platform integrating 500+ adapters for security and building automation
Domain
Security technology / Building automation / IT infrastructure
Required skills
Network troubleshooting, Protocol debugging, Certificate management, Scripting, Database administration, Virtualization, IT security mechanisms, Remote desktop tools
Preferred skills
Technical degree in IT or Computer Science, Experience with Microsoft OS, Prior technical support experience
Technologies
WinGuard, TeamViewer, Microsoft OS, Databases, Virtualization tools
Responsibilities
Analyze and debug complex customer requirements in remote sessions, Resolve issues with WinGuard and its 500+ adapters, Document solutions for knowledge sharing, Prioritize and manage support tickets
Seniority
Mid-level, hands-on IC