IT-Supporter (m/w/d)
On-site
Core
Handling IT incidents via phone and email for software and hardware issues, prioritizing and documenting tickets, and providing remote first-line support.
Role type
IT Support Specialist
Builds
IT support services for clients
Domain
IT Services
Required skills
Windows OS, MS Office, IT troubleshooting, ticketing systems, remote support
Preferred skills
IT vocational training (Fachinformatiker), prior support experience
Responsibilities
Accepting and prioritizing IT incidents, documenting issues in a ticketing system, performing remote troubleshooting, escalating complex issues to specialized teams