2nd Level IT-Administrator/-Supporter (m/w/d)
Core
2nd Level IT expert handling complex technical incidents, system administration, and customer support for a managed services environment.
Role type
2nd Level System Administrator / IT Support Specialist
Builds
Windows-based server/client environments, Microsoft 365 services, and network infrastructure
Domain
IT Services / Managed Services
Required skills
Windows Server administration, Microsoft 365 administration, Firewall administration, Network technology, Incident management, Technical documentation, Presales support
Preferred skills
WatchGuard or Sophos Firewall administration, Linux system administration, Manufacturer certifications, Experience in a system house
Technologies
Windows Server, Microsoft 365, WatchGuard, Sophos, Linux
Responsibilities
Analyze and resolve complex technical incidents escalated from 1st Level, Install and configure central systems and services, Provide technical consulting to customers, Support sales in proposal creation, Create and update technical documentation
Seniority
Junior to Mid-level, hands-on IC