First Level IT-Support mit Außendienst (m/w/d)
Core
First Level IT support specialist providing on-site and remote technical assistance to customers, resolving hardware and software issues.
Role type
First Level IT Support Specialist (Field Service)
Builds
IT solutions for customers via phone, ticket, and on-site visits
Domain
IT Support / Field Service
Deliverable
client delivery
Required skills
Windows, Microsoft Office, networking, IT hardware troubleshooting, customer communication, documentation
Preferred skills
IT vocational training, driver's license Class B, willingness to travel
Responsibilities
Resolve IT incidents via phone, email, or ticket system; perform on-site hardware installation and software troubleshooting; document support requests; provide customer training and consultation