Mitarbeiter im L1 Support (m/w/d)
Core
First-line technical support for healthcare software solutions, handling customer inquiries via phone and remote assistance.
Role type
L1 Support Specialist
Builds
Software solutions for the healthcare industry
Domain
Healthcare / IT Support
Deliverable
client delivery
Required skills
IT affinity, problem-solving, service orientation, communication skills, ticket management
Preferred skills
Medical background, experience in clinic workflows
Technologies
Ticketing systems, remote desktop tools
Responsibilities
Answer customer questions about software, classify and process phone requests, resolve issues via remote maintenance, escalate complex cases to 2nd-level support, document all interactions in the ticket system