CRM Prozess- und Applikationsberater (m/w/d)
Core
Optimize CRM processes (event, trade show, address management) and advise departments on efficient Creatio CRM usage.
Role type
CRM process and application consultant
Builds
Customized Creatio CRM workflows, integrations with ERP/portals/support tools/Power BI/mobile apps, and digitalization projects for customer experience.
Domain
CRM / Customer Experience / Marketing & Sales
Required skills
Creatio CRM administration, process modeling (BPMN), business process optimization, technical customizing, workflow configuration, interface development, project management, data quality management, reporting structure design
Preferred skills
Experience in marketing, sales, and service processes, knowledge of ERP systems, agile methodologies
Technologies
Creatio CRM, Power BI, ERP systems
Responsibilities
Optimize CRM sub-processes, translate business requirements into technical specifications, coordinate implementation from customizing to release management, integrate CRM into existing system landscape, train users and create documentation
Seniority
Mid-level, hands-on IC