Customer Enablement Professional (m/w/d)
Core
Customer Enablement Professional supporting customers with system implementation, configuration, testing, data migration, and ongoing support for publishing and software solutions.
Role type
Customer Enablement Professional
Builds
Publishing and software solutions systems
Domain
Publishing and Software
Required skills
System configuration, manual testing, data migration, data validation, support request handling, documentation, SQL, Jira, Confluence
Preferred skills
ERP systems experience, QA experience, technical understanding of system logic and data models, Windows/Linux knowledge
Technologies
Jira, Confluence, SQL, Windows, Linux
Responsibilities
Configure and document systems and applications, coordinate technical requirements with customers, perform and document manual tests, support go-lives and release notes, prepare and execute data migrations, validate data completeness and consistency, handle support requests, document work steps
Seniority
Mid-level, hands-on IC