IT-Supporter (m/w/d)
On-site
Core
Handling IT incidents via phone and email for software and hardware issues, prioritizing, classifying, and documenting tickets, performing remote troubleshooting, and escalating complex issues.
Role type
IT Support Specialist
Builds
IT support services for clients
Domain
IT Services
Deliverable
client delivery
Required skills
IT troubleshooting, Windows OS, MS Office, ticketing systems, remote support, knowledge base management
Preferred skills
prior support experience
Technologies
Windows, MS Office, ticketing systems