Deutschsprachiger Kundensupportmitarbeiter -Technische support (m/w/d)
Core
Professional handling of customer inquiries via phone, chat, or email, including content moderation and community guideline enforcement.
Role type
Customer support specialist (technical)
Builds
Safe online experience for users
Domain
Technology / Social Media
Deliverable
client delivery
Required skills
German (native), English (B2), content moderation, community guideline enforcement, data analysis, problem-solving, documentation
Responsibilities
Handle incoming customer inquiries via phone, chat, or email; moderate content on social networks (videos, images, audio); ensure compliance with community guidelines; identify and remove non-compliant content; structure and analyze user data to optimize service; document all customer contacts in the service database; solve problems using internal knowledge sources; recommend solutions for frequent issues.
