Community Moderator - PH
Core
Monitor and moderate comments and direct messages on social media platforms (Facebook, Instagram, TikTok) to ensure safe, respectful, and brand-appropriate interactions for patients and users.
Role type
Community Moderator
Builds
Safe and engaging social media communities for a global healthcare platform
Domain
Healthcare / Social Media Management
Deliverable
dashboards & analysis
Required skills
Social media moderation, customer inquiry response, content scheduling, trend identification, issue escalation, spam detection
Preferred skills
Healthcare or wellness industry experience, English-language interaction handling
Technologies
Facebook, Instagram, TikTok, digital communication tools
Responsibilities
Monitor and moderate social media comments and DMs, respond to customer inquiries, escalate sensitive issues, flag inappropriate content, schedule organic content, identify feedback trends, engage with external accounts
Seniority
Mid-level, hands-on IC