Tier 1/2 Community Moderator (6326)

United StatesFull-time2026-09-17 → 2026-10-17

On-siteNo visa sponsorship

Core

Full-time Community Operations Moderator maintaining a safe, responsive, and well-managed online community through thoughtful moderation, accurate documentation, and timely issue resolution.

Role type

Community Operations Moderator (Tier 1/2)

Builds

Safe and compliant online community environments

Domain

Online community management / Trust and Safety

Required skills

Online community moderation, Trust and safety, Content review, Policy interpretation, Documentation, Escalation management, Contextual understanding of online conversations, Fluent English

Preferred skills

Frontline and advanced moderation experience, Global community support, Case-management systems familiarity

Responsibilities

Monitor community conversations and evaluate content for compliance, Apply judgment to nuanced interactions, Respond to and investigate moderation issues, Escalate high-risk matters, Document decisions and incidents, Collaborate with distributed team members, Support hybrid moderation model

Seniority

Individual Contributor

About itd

We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver