Spezialist (m/w/d) Support & Payments
Core
Handling and monitoring payment processes, supporting customers with payment-related inquiries, and ensuring regulatory compliance.
Role type
Support specialist for payments and financial services
Builds
Payment processing workflows and customer support for a technology/telecom firm's financial services division
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Payment process monitoring, customer support, regulatory compliance, technical problem solving in payments, CRM system usage, stakeholder collaboration, documentation and reporting
Preferred skills
Bank training or equivalent, experience in customer/partner support within finance or payments, strong communication skills, structured work approach, organizational talent, interest in technology and payment solutions
Technologies
CRM systems
Responsibilities
Analyzing and resolving technical issues in payment processing, participating in projects to develop the payment platform, maintaining customer relationships
Seniority
Mid-level, hands-on IC