Mitarbeiter IT Help Desk (m/w/d) / Fast Response Team (FReT)
Core
First point of contact for urgent IT requests and incidents, analyzing, prioritizing, and quickly resolving incoming calls.
Role type
IT Help Desk Technician
Builds
Rapid response solutions for hardware and software outages
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
IT support experience, troubleshooting hardware and software, incident prioritization, customer communication
Preferred skills
Service orientation, ability to work under pressure, teamwork
Technologies
Hardware and software troubleshooting tools