Deutschsprachiger Kundensupportmitarbeiter (m/w/d) (German market fully remote within Greece)
Core
German-speaking customer support specialist handling inquiries via phone, chat, and email, plus moderating social media content and ensuring community guideline compliance.
Role type
German-speaking customer support specialist (social media moderation)
Builds
Customer support services and community safety for a global company
Domain
Customer service / Social media moderation
Deliverable
client delivery
Required skills
German (native/C1-C2), English (B2), content moderation, community guideline enforcement, data analysis, problem-solving, documentation
Preferred skills
Prior customer service experience, shift work flexibility
Technologies
Internal knowledge base, service database
Responsibilities
Handle incoming customer inquiries via phone, chat, or email; moderate content on social networks (videos, images, audio); identify and remove non-compliant content; analyze user data to optimize service; document customer contacts in the service database; resolve issues using internal resources.
