Deutschsprachiger Kundensupportmitarbeiter (m/w/d)
Core
Professional handling of customer inquiries via phone, chat, or email; content moderation and community guideline enforcement; analysis of user data to optimize service.
Role type
Customer support specialist (content moderation)
Builds
Customer support operations and community safety for a global company
Domain
Customer service / Content moderation
Deliverable
client delivery
Required skills
German (native), English (B2), content moderation, community guideline enforcement, data analysis, problem-solving, documentation
Responsibilities
Handle incoming customer inquiries via phone, chat, or email; moderate content on social networks (videos, images, audio); ensure compliance with community guidelines; identify and remove non-compliant content; structure and analyze user data; document customer contacts in the service database; solve problems using internal knowledge sources; recommend solutions for frequent issues
