Escalations Specialist, Content Integrity
Core
Act as a primary 'Gatekeeper' and subject matter expert for the German and Italian markets, de-escalating high-stakes customer situations and bridging technical policy with commercial reality.
Role type
Escalations Specialist, Content Integrity
Builds
Protects brand integrity and maintains platform guidelines for Enterprise clients in DACH & IT markets.
Domain
Trust & Safety / Customer Support / Commercial Solutions
Deliverable
client delivery
Required skills
De-escalation, complex dispute resolution, translating technical policies to customer-facing language, data analysis for pattern identification, brand protection, stakeholder management
Preferred skills
Content moderation experience, commercial account management background, bilingual German/Italian proficiency
Technologies
None stated
Responsibilities
Handle high-pressure calls with Enterprise clients challenging guidelines, identify misuse and take corrective action, use data to proactively educate teams on recurring issues, present to senior leadership, remain objective in integrity-based decisions
Seniority
Mid-level (2–3 years experience)
