IT-Systemadministrator / IT-Systemtechniker (m/w/d) für den 2nd Level Support
Core
2nd Level IT support specialist handling escalated tickets, complex incidents, and infrastructure stability for SMB clients.
Role type
mid-level IC IT system administrator
Builds
stable and secure IT infrastructures for small and medium-sized enterprises
Domain
IT services / Enterprise Infrastructure
Required skills
Windows Server administration, Hyper-V and Cloud-VM management, Microsoft 365 (Entra-ID, Autopilot, Intune, Exchange Online, SharePoint, Teams, Active Directory), Firewall and VPN configuration, Backup and Recovery strategies, Root-Cause Analysis, IT Security concepts
Preferred skills
Project planning and implementation, Infrastructure migration, Modernization projects
Technologies
Windows Server, Hyper-V, Microsoft 365, Entra-ID, Autopilot, Intune, Exchange Online, SharePoint, Teams, Active Directory, Firewall, VPN
Responsibilities
Analyze and resolve complex escalated incidents from 1st Level, configure firewall and VPN structures, implement security policies in Microsoft 365, develop and adjust backup strategies, conduct technical documentation
Seniority
Mid-level, hands-on IC