IT Technician MSP
Core
Senior IT Technician serving as the final escalation point for complex IT issues across servers, networking, security, cloud, and virtualization for small and medium-sized businesses.
Role type
Senior Level 3 IT Technician (MSP)
Builds
Managed IT and security services for SMBs
Domain
IT Services / Managed Service Provider
Required skills
Windows Server administration, Active Directory, Group Policy, Microsoft 365 (Exchange, SharePoint, Intune, Teams), networking (firewalls, VLANs, DNS, DHCP, VPNs, SD-WAN), virtualization (VMware, Hyper-V), backup and disaster recovery, cybersecurity best practices, PowerShell scripting, RMM tools, technical leadership, process improvement, automation
Preferred skills
Microsoft AZ-104, MS-100, CompTIA Security+, CCNA
Technologies
Active Directory, Azure, Cloud, Hyper-V, Microsoft 365, Network, PowerShell, Security, SharePoint, VMware, Veeam, Windows, Office 365, Cisco, DevOps, VPN
Responsibilities
Manage, maintain, and troubleshoot Windows Server, Active Directory, Microsoft 365, and Azure environments; provide advanced support for network infrastructure including firewalls, switches, and VPNs; implement and support security measures such as SIEM, EDR, MFA, and backup solutions; lead technical initiatives like server migrations and cloud deployments; automate workflows using PowerShell and RMM tools; mentor Level 1 and Level 2 technicians; ensure alignment with security frameworks and compliance standards; document technical resolutions and procedures.
Seniority
Senior, hands-on IC