Call Center Agent / Kundenberater (m/w/x)
Core
Customer service agent handling active and reactive customer inquiries via all media channels for a named client, supporting them up to contract conclusion.
Role type
Customer service agent (call center)
Builds
Customer service interactions and contract management for a named client
Domain
Customer service / Contact center
Deliverable
client delivery
Required skills
PC usage, verbal and written communication, customer orientation, empathy, negotiation skills, German (C1)
Preferred skills
Teamwork, punctuality, self-motivation
Technologies
PC
Responsibilities
Advise existing customers up to contract conclusion, stay updated through regular training, support the team during stressful days
Seniority
Entry-level / Junior
