Teamleiter ( m/w/x)
On-site
Core
Leading a unit responsible for the operational management and disciplinary leadership of a customer service team handling inquiries via all media and channels.
Role type
Team Leader (Call Center Operations)
Builds
Customer service operations across multiple media and channels
Domain
Customer Service / Contact Center
Required skills
Operational management, Disciplinary leadership, Team development, Goal achievement, Process optimization, Self-management, Assertiveness, Problem-solving
Preferred skills
Call Center leadership experience, Communication skills, Customer orientation, Knowledge transfer, Office etiquette, Teamwork, Flexibility, Creativity, Stress tolerance, MS Office
Responsibilities
Operate the assigned unit, Lead and develop team members, Ensure goal achievement, Optimize processes
Seniority
Mid-level Manager