Sachbearbeiter Auftragsbearbeitung und Reklamationen
Core
Handling customer complaints, order processing, and mail correspondence for network providers.
Role type
Customer service and order processing specialist
Builds
Order dispatch support and complaint resolution for fixed-line and fiber network providers
Domain
Telecommunications / Network infrastructure
Deliverable
client delivery
Required skills
MS Office, email correspondence, scheduling, complaint handling, deadline management
Responsibilities
Manage mailboxes and email correspondence, process customer complaints, coordinate appointments with customers and property management, support order dispatch planning