Senior Team Lead (m/w/d) Customer Service Automotive
Core
Leading and motivating a Customer Service team for a global logistics player, ensuring smooth daily operations and serving as the main contact for key clients.
Role type
Senior Team Lead (Customer Service)
Builds
Logistics operations and customer service processes for automotive clients
Domain
Logistics / Automotive
Required skills
Team leadership, client communication, process optimization, contract negotiation, MS Office, problem-solving, quality analysis
Preferred skills
Management experience, English (verbal and written)
Responsibilities
Lead and motivate Customer Service teams, act as primary contact for major clients, handle escalations, negotiate with special transport operators, ensure compliance with company processes, manage daily operations, analyze and optimize processes, prepare quality metrics reports, prepare for damage claims, report to Senior Manager Automotive
