Mitarbeiter Applikations-Support (m/w/d)
Core
Providing Level 1 remote support, analyzing application errors, and documenting issues for automated logistics software systems.
Role type
Application Support Specialist (Level 1)
Builds
Automated logistics software products
Domain
Logistics + IT
Required skills
ticket system management, error analysis, root cause analysis, solution-oriented consulting, quality assurance participation
Preferred skills
English proficiency
Technologies
ticket systems
Responsibilities
Qualifying, analyzing, and processing incoming requests via ticket system, phone, and email; Documenting disruptions and prioritizing them in ticket systems; Conducting error analyses and initiating measures; Providing Level 1 remote support and offering solutions; Self-analyzing error causes and providing solution-oriented consulting; Participating in quality assurance of current and new software products