IT-Kundenbetreuer (m/w/d)
Core
Handling IT incidents via phone and email for software and hardware issues, prioritizing, classifying, and documenting them in a ticketing system, performing remote support for first-line solutions, and escalating complex issues to downstream support teams.
Role type
IT customer support specialist (Level 1/2)
Builds
IT support services for clients
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
IT troubleshooting, Windows OS support, MS Office proficiency, ticketing system usage, remote support, knowledge base management
Preferred skills
Prior support experience, experience with ticketing systems
Responsibilities
Accepting and triaging IT incidents, documenting incidents in ticketing systems, performing remote diagnostics and initial troubleshooting, escalating unresolved issues, maintaining knowledge base entries