Bestandskundenberater (m/w/d) im Geschäftskunden-Support
Core
Handling business customer inquiries via phone and email, monitoring invoices, analyzing usage behavior, and proactively identifying optimization potential for telecom services.
Role type
Business customer support specialist (telecommunications)
Builds
Individualized telecom solutions and service optimization for business clients and municipalities
Domain
Telecommunications / Business Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, email communication, invoice monitoring, usage analysis, proactive problem solving, teamwork
Responsibilities
Answering customer inquiries via phone and email, monitoring customer invoices, checking usage behavior, proactively approaching customers to identify optimization potential
