IT-Support Engineer (m/w/d)
Core
Providing technical support for end-users (1st and 2nd level), including hardware, software, and network device installation, configuration, and maintenance.
Role type
IT Support Engineer (Helpdesk)
Builds
IT support services and customer training
Domain
Cybersecurity / IT Infrastructure
Deliverable
client delivery
Required skills
Windows client and server operating systems, hardware installation and configuration, network device management, cybersecurity threat mitigation, helpdesk ticketing systems
Preferred skills
ISO 27001 and GDPR compliance knowledge, customer training
Technologies
Windows, Helpdesk systems
Responsibilities
Diagnose and resolve user issues via phone, email, and remote tools; Install, configure, and maintain hardware, software, and network devices; Document and track support cases; Collaborate on system updates and maintenance; Train customers on new technologies; Improve support processes and policies