Microsoft / Office 365 Support (m/w/d) [Kziff.CL62AV74]
Core
Remote support for customers using Office 365 products, including troubleshooting and documenting solutions via a ticket system.
Role type
Support specialist (Office 365)
Builds
Support documentation and resolved tickets
Domain
IT Support / Productivity Software
Deliverable
client delivery
Required skills
Office 365 experience, Outlook, Word, Excel, OneNote, ticketing systems
Preferred skills
Customer orientation, self-initiative, high learning agility, IT affinity
Technologies
Office 365, Outlook, Word, Excel, OneNote, Ticketing Systems
Responsibilities
Remote customer support, error analysis and troubleshooting, documenting problem solutions
Seniority
Individual Contributor