Kundenberater (m/w/d) [Kziff.CL79AV95]
Core
Handling customer inquiries via phone and email, managing returns/exchanges, and answering commercial/technical questions about contracts and products.
Role type
Customer Service Representative
Builds
Customer support and order management processes
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Phone communication, PC proficiency, Word, Excel, Outlook, Organization
Responsibilities
Contacting existing customers and prospects, processing customer requests, handling returns and exchanges, sending confirmation emails, escalating special cases to the complaints team